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conversational ai order tracking agent

answer order tracking questions with delivery updates from your order system

see what it's like to talk to a voice agent

…

these are demo agents. they can't take real actions or give real support, so please don't share personal details.

clone this agent ↗

leave the everyday calls to your order tracking agent

make the latest order update easier to understand in the context of the customer's concern

order status
the order tracking agent uses the caller's order reference to check progress in the connected order system and explain the latest delivery update
delivery delays
checks for a revised delivery estimate when an order is late and explains the available update without promising a date the system has not confirmed
missing deliveries
asks for details when an order shows as delivered but has not arrived to give the support team a clear account of the problem

set up your order tracking agent in three steps

start with a template or build from scratch around the conversations the agent needs to handle

choose from 8 agent templates
pick a template for the work you want the agent to handle, or build your own from scratch.
configure the prompt and voice
set the agent’s role in its system prompt and choose from 4 voices for its calls.
deploy for web or phone
connect your live agent to your website or phone number so customers can speak with it.

build agents that know what to ask and when to act

routine requests keep moving with the agent, while the team focuses on the calls that need them.

4 voices, up to 11 languages

choose the voice your customers hear from your agent and let them talk in a language they use every day.

voices

siya · ira · aisha · zoya

languages

customer context from the first hello

bring customer details from your systems into the call, so the agent gets to the real question without asking for the basics again.

ananya

order #48217

out for delivery

voice agent

“hi ananya, your order 48217 is out for delivery. how can i help?”

custom tools for the next step

build custom tools that connect to your systems, so the agent looks up records, creates tickets, or updates information during a call.

orders

courier

helpdesk

order 48217 found

out for delivery

ticket #7316 created

one agent for web and phone calls

the agent you build for your site can answer a phone line, and your api can place a phone call with that same agent.

web call

where is your order?ask our voice agentstart call

incoming calloutgoing call

voice agent00:24

a conversation history for every order tracking agent

look back at what the caller asked and how the agent responded before deciding what comes next

voice agents

prompt

conversations

order tracking agent

system instruction

you are an order tracking voice agent for a store. use the caller's order reference to check progress in the order system and explain the latest delivery update. do not promise a date the system has not confirmed.

first greeting

hello, i can help with your order. what's your order number?

deploytest live

voice

silk mulberry 1.6

languages

english

speaker

siya

conversations

calldate & time

web call29 sep, 11:12 am

web call29 sep, 2:38 pm

web call28 sep, 4:05 pm

web call27 sep, 10:20 am

web call26 sep, 6:47 pm

web call

completed

0:00 / 0:51

voice agenthello, i can help with your order. what's your order number?
it's 48217.
thanks. the latest update says order 48217 is out for delivery.
it was meant to come yesterday. why the delay?
the courier shows a revised estimate of today. i can't confirm a time beyond that.
okay, thanks.

view call summary

call summary

the caller gave order number 48217. the agent checked the order system and shared the latest update, that the order is out for delivery. when the caller asked about the delay, the agent explained the revised estimate without promising a time.

clear pricing for every conversation

unlimited

plans start at ₹9,999/month

unlimited silk agent usage

choose 1, 2, 4, or 8 concurrent lines

capacity shared across your account

pay as you go

starts as low as ₹1.99/min

silk mulberry agent

₹1.99/min

silk muga agent

₹2.99/min

includes 4 shared concurrent slots

pay for what you need

clear pricing for every conversation

silk mulberry

unlimited

sota tts model

plans start at ₹9,999/month

per 1k characters

unlimited silk agent usage

₹0.50

choose 1, 2, 4, or 8 concurrent lines

capacity shared across your account

silk muga

pay as you go

sota voice design

starts as low as ₹1.99/min

per 1k characters

silk mulberry agent

₹0.99

₹1.99/min

silk muga agent

₹2.99/min

includes 4 shared concurrent slots

silk spider

our most advanced model

contact the team for preview access

frequently asked questions

you must configure a custom tool connected to your order or tracking system's api. the tool needs to accept an order reference and return the delivery status, with instructions telling the agent when to request that lookup.

the rumik playground lets you create the order tracking agent from a matching template where available or build it from scratch. its instructions define how it handles calls, so setup starts with the business information it needs and how it should respond. once the voice, languages, and any required tools are configured, test a conversation before deploying it.

yes, the same deployed agent can handle both. incoming calls reach it through a connected rented number or sip trunk, while outbound calls are started through rumik's api.

yes, if you connect a custom tool that creates a case in your support system. instruct the agent to ask for the order reference and missing-delivery details, then submit them through the tool and confirm a case only after the system reports success.

with silk mulberry 1.6, the order tracking agent can speak 11 languages: english, hindi, bengali, gujarati, kannada, malayalam, marathi, punjabi, tamil, telugu, and urdu. its voice settings let you choose which of these languages it should use, along with one of four voices: ira, aisha, siya, or zoya.

its response can be defined in the playground's system instruction field. for example, the instructions can tell it to acknowledge that it cannot confirm an answer and ask for contact details for follow-up. if that request needs to become a support ticket, a custom tool connected to the support system can create it during the call.

on pay as you go, the order tracking agent can handle up to 4 simultaneous calls when all account slots are available. each call occupies 1 slot for its duration, and those slots are shared with other agents and text-to-speech requests. unlimited plans offer 1, 2, 4, or 8. capacity above 8 slots is available through sales.

pay-as-you-go pricing is ₹1.99 per minute for mulberry agent calls and ₹2.99 per minute for muga. for a fixed monthly bill, unlimited plans cover agent usage at the selected simultaneous capacity, starting at ₹9,999/month for 1 slot. either option has separate phone-number rental and carrier charges.

build your first voice agent

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2026 - rumik intelligence private limited

join us

we are a close-knit group of researchers, engineers, and designers working on the hardest problems in ai.

join us

conversational ai order tracking agent

conversational ai order tracking agent

see what it's like to talk to a voice agent

see what it's like to talk to a voice agent

see what it's like to talk to a voice agent

order status

delivery delays

missing deliveries

set up your order tracking agent in three steps

set up your order tracking agent in three steps

set up your order tracking agent in three steps

choose from 8 agent templates

configure the prompt and voice

deploy for web or phone

4 voices, up to 11 languages

customer context from the first hello

custom tools for the next step

one agent for web and phone calls

frequently asked questions

frequently asked questions

frequently asked questions

build your first voice agent

build your first voice agent

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support

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we are a close-knit group of researchers, engineers, and designers working on the hardest problems in ai.

text to speech

text to speech

playground

playground

ai glossary

ai glossary

api keys

api keys

voice agents

voice agents

pricing

pricing

documentation

documentation

support

support

compare

compare

contact

contact

careers