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conversational banking support voice agent

handle everyday banking customer support calls using the bank's approved information

see what it's like to talk to a voice agent

…

these are demo agents. they can't take real actions or give real support, so please don't share personal details.

clone this agent ↗

leave the everyday calls to your banking customer support agent

make routine banking guidance easier to follow in the context of each customer's question

everyday banking questions
the banking customer support agent explains routine banking procedures using approved information so callers understand how to complete the task they called about
service requests
asks what the customer needs changed or checked and explains how to submit the request through the bank's approved process
unresolved concerns
asks what happened and which part of the issue remains unresolved to give the support team context for the next conversation

set up your banking customer support agent in three steps

start with a template or build from scratch around the conversations the agent needs to handle

choose from 8 agent templates
pick a template for the work you want the agent to handle, or build your own from scratch.
configure the prompt and voice
set the agent’s role in its system prompt and choose from 4 voices for its calls.
deploy for web or phone
connect your live agent to your website or phone number so customers can speak with it.

build agents that know what to ask and when to act

routine requests keep moving with the agent, while the team focuses on the calls that need them.

4 voices, up to 11 languages

choose the voice your customers hear from your agent and let them talk in a language they use every day.

voices

siya · ira · aisha · zoya

languages

customer context from the first hello

bring customer details from your systems into the call, so the agent gets to the real question without asking for the basics again.

ananya

savings account

open request

voice agent

“hi ananya, i see an open request. what can i help with?”

custom tools for the next step

build custom tools that connect to your systems, so the agent looks up records, creates tickets, or updates information during a call.

faq

crm

helpdesk

approved steps found

request found

ticket created

one agent for web and phone calls

the agent you build for your site can answer a phone line, and your api can place a phone call with that same agent.

web call

need banking help?talk to our voice agentstart call

incoming calloutgoing call

voice agent00:24

a conversation history for every banking customer support agent

look back at what the caller asked and how the agent responded before deciding what comes next

voice agents

prompt

conversations

banking customer support agent

system instruction

you are a banking customer support voice agent. answer routine banking questions using the approved support information provided. ask what is still unresolved when a concern is raised, and pass the context on to the support team.

first greeting

hello, i can help with your banking questions. what do you need?

deploytest live

voice

silk mulberry 1.6

languages

english

speaker

aisha

conversations

calldate & time

web call29 sep, 11:12 am

web call29 sep, 2:38 pm

web call28 sep, 4:05 pm

web call27 sep, 10:20 am

web call26 sep, 6:47 pm

web call

completed

0:00 / 0:39

voice agenthello, i can help with your banking questions. what do you need?
how do i update the mobile number on my account?
that request goes through the bank's approved process. would you like the steps?
yes please.
you'll submit the request and verify your identity. i can note that you called about it for the support team.
okay, that's clear.

view call summary

call summary

the caller asked how to update the mobile number on their account. the agent explained that the request goes through the bank's approved process and that identity verification is needed. the caller confirmed the steps were clear.

clear pricing for every conversation

unlimited

plans start at ₹9,999/month

unlimited silk agent usage

choose 1, 2, 4, or 8 concurrent lines

capacity shared across your account

pay as you go

starts as low as ₹1.99/min

silk mulberry agent

₹1.99/min

silk muga agent

₹2.99/min

includes 4 shared concurrent slots

pay for what you need

clear pricing for every conversation

silk mulberry

unlimited

sota tts model

plans start at ₹9,999/month

per 1k characters

unlimited silk agent usage

₹0.50

choose 1, 2, 4, or 8 concurrent lines

capacity shared across your account

silk muga

pay as you go

sota voice design

starts as low as ₹1.99/min

per 1k characters

silk mulberry agent

₹0.99

₹1.99/min

silk muga agent

₹2.99/min

includes 4 shared concurrent slots

silk spider

our most advanced model

contact the team for preview access

frequently asked questions

yes, for general questions covered by the support information you add to its instructions. account-specific answers require a custom tool connected to the bank's systems, with access and customer-verification checks implemented by the bank.

the rumik playground lets you create the banking customer support agent from a matching template where available or build it from scratch. its instructions define how it handles calls, so setup starts with the business information it needs and how it should respond. once the voice, languages, and any required tools are configured, test a conversation before deploying it.

yes, the same deployed agent can handle both. incoming calls reach it through a connected rented number or sip trunk, while outbound calls are started through rumik's api.

registering a complaint requires a custom tool connected to the bank's complaint system. configure the details it must submit and instruct the agent to confirm registration only after the tool returns a successful response.

with silk mulberry 1.6, the banking customer support agent can speak 11 languages: english, hindi, bengali, gujarati, kannada, malayalam, marathi, punjabi, tamil, telugu, and urdu. its voice settings let you choose which of these languages it should use, along with one of four voices: ira, aisha, siya, or zoya.

its response can be defined in the playground's system instruction field. for example, the instructions can tell it to acknowledge that it cannot confirm an answer and ask for contact details for follow-up. if that request needs to become a support ticket, a custom tool connected to the support system can create it during the call.

on pay as you go, the banking customer support agent can handle up to 4 simultaneous calls when all account slots are available. each call occupies 1 slot for its duration, and those slots are shared with other agents and text-to-speech requests. unlimited plans offer 1, 2, 4, or 8. capacity above 8 slots is available through sales.

pay-as-you-go pricing is ₹1.99 per minute for mulberry agent calls and ₹2.99 per minute for muga. for a fixed monthly bill, unlimited plans cover agent usage at the selected simultaneous capacity, starting at ₹9,999/month for 1 slot. either option has separate phone-number rental and carrier charges.

build your first voice agent

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we are a close-knit group of researchers, engineers, and designers working on the hardest problems in ai.

2026 - rumik intelligence private limited

join us

we are a close-knit group of researchers, engineers, and designers working on the hardest problems in ai.

join us

conversational banking support voice agent

conversational banking support voice agent

see what it's like to talk to a voice agent

see what it's like to talk to a voice agent

see what it's like to talk to a voice agent

everyday banking questions

service requests

unresolved concerns

set up your banking customer support agent in three steps

set up your banking customer support agent in three steps

set up your banking customer support agent in three steps

choose from 8 agent templates

configure the prompt and voice

deploy for web or phone

4 voices, up to 11 languages

customer context from the first hello

custom tools for the next step

one agent for web and phone calls

frequently asked questions

frequently asked questions

frequently asked questions

build your first voice agent

build your first voice agent

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ai glossary

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text to speech

text to speech

api keys

api keys

voice agents

voice agents

pricing

pricing

docs

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support

support

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we are a close-knit group of researchers, engineers, and designers working on the hardest problems in ai.

text to speech

text to speech

playground

playground

ai glossary

ai glossary

api keys

api keys

voice agents

voice agents

pricing

pricing

documentation

documentation

support

support

compare

compare

contact

contact

careers